Three ways in, depending on what broke.
Yakugate is MIT-licensed and free to run in production with no contract. Community help is public and best-effort; commercial support is a commitment; a vulnerability goes to neither.
Ways to get help
Community
Public · best effort
Questions, bugs and feature ideas in the open, where the answer helps whoever searches for it next. Include your version from yakugate --version and the role you were running.
Commercial
Reply within one business day
Deployment review, migration from Kannel or Jasmin, capacity planning, and a named contact when traffic stops. Use the form below.
Contact usSecurity
Private · acknowledged within 48h
A vulnerability never goes in a public tracker. Mail it, and we will confirm receipt, agree a disclosure date, and credit you unless you would rather we did not.
security@yakugate.comTalk to us
The more of this you fill in, the less back-and-forth before a useful answer.
Mail us at support@yakugate.com — tell us what you are running, your volume, and whether you are self-hosting. We reply within one business day.
For anything public, an issue gets more eyes on it than a mail does.
Before you write
Most questions are answered faster by one of these.